There are four levels of "removing" in Relator, and only the last one deletes your personal data. Pick the one that solves your case before asking for full deletion, because it cannot be undone.
Which option to use
Stop syncing an account
What to do
Disconnect the source in Sources
What happens
Sync stops right away. History already imported stays in reports.
Stop serving a client
What to do
Archive the client
What happens
The client's access is revoked and their connections are switched off. Reports, dashboards and history are kept.
Stop paying
What to do
Cancel the subscription
What happens
At the end of the paid period, the account becomes read-only. Data stays saved.
Delete your data
What to do
Request deletion by email
What happens
Sign-up data, platform access, settings and metrics are deleted.
You want to
What to do
What happens
Stop syncing an account
Disconnect the source in Sources
Sync stops right away. History already imported stays in reports.
Stop serving a client
Archive the client
The client's access is revoked and their connections are switched off. Reports, dashboards and history are kept.
Stop paying
Cancel the subscription
At the end of the paid period, the account becomes read-only. Data stays saved.
Delete your data
Request deletion by email
Sign-up data, platform access, settings and metrics are deleted.
There is no delete-account button in the app: the request is made by email.
Use the email registered on the account to speed up identity confirmation.
If you pay by card, cancel the subscription first so there is no new charge.
The deletion request does not come with a data export. If you want to keep something, download your reports as PDF first (see Share by link and PDF).
Request deletion of your data
1
Step 1
Disconnect your sources (optional, but recommended)
In Sources, click Disconnect on each source and confirm in Disconnect integration?. Sync stops right away.
Illustrative screen
Korra/Connections
Ask RelatorAIPT
IntegrationsYour connected sources and synchronization status.
Meta AdsLast sync 12 min ago
Disconnect
1
Google AdsLast sync 40 min ago
Disconnect
Google Analytics 4Last sync 2 h ago
Disconnect
Disconnect integration?Sync for Meta Ads stops immediately. You can reconnect later.
2
1Disconnect on each source you want to stop syncing.
2Confirm with Disconnect.
2
Step 2
Revoke access on the platform (optional)
To also cut access on the platform side, remove Relator Digital from the list of apps with access in your Facebook, Google, HubSpot or RD Station account. Note: removing the app on Facebook revokes access but does not send a deletion request to Relator.
3
Step 3
Send the request to privacidade@relator.digital
Write from the registered email saying you want your data deleted. Include your full name, sign-up email and the related agency or company, if any.
4
Step 4
Confirm your identity and follow up
We may ask for information to confirm you are the data subject. After that we process the request and send updates in the same email thread. There is no tracking code: to ask for news, reply to the thread.
What is deleted and what is kept
Sign-up data (name, email, photo)
Kept
Tax records (invoices) for 5 years, by law
Platform usage data
Kept
Logs without personal identifiers for up to 90 days, for security
Access to connected platforms
Kept
Encrypted backups for up to 35 days, until overwritten
Space settings and stored metrics
Kept
—
Deleted
Kept
Sign-up data (name, email, photo)
Tax records (invoices) for 5 years, by law
Platform usage data
Logs without personal identifiers for up to 90 days, for security
Access to connected platforms
Encrypted backups for up to 35 days, until overwritten
Space settings and stored metrics
—
Frequently asked questions
I signed in with Facebook. How do I request deletion?
The same way: write to privacidade@relator.digital. Removing Relator under Facebook's Apps and websites revokes access but does not send the deletion request.
Does disconnecting a source delete its data?
No. Sync stops, but the history already imported stays in dashboards and reports. To delete it, request deletion.
Does canceling the subscription delete my data?
No. The account becomes read-only at the end of the paid period, with your data saved. Deletion is a separate request.
How long does deletion take?
After the account is closed, identifiable personal data is deleted within 30 days, except what the law requires us to keep, such as tax records.
I am a member of an agency. Can I request deletion of just my data?
Yes. Write to privacidade@relator.digital explaining that the request is about your personal data. To leave the team, ask an Owner or Admin to remove you.
IntegrationsYour connected sources and synchronization status.
Meta AdsLast sync 12 min agoDisconnect
Google AdsLast sync 40 min agoDisconnect
Google Analytics 4Last sync 2 h agoDisconnect