If this guide didn't solve it, talk to us. The fastest way is the chat, available on the site and inside the app. For account and data matters there's also email, and privacy requests have their own address.
Support channels
Chat
Where it is
On the site, in the corner of the screen. In the app, in your profile photo menu › Contact support (on desktop there's also the floating button in the corner).
Use it for
Usage questions, an error on a screen, a connection that won't come back.
Email
Where it is
suporte@relator.digital
Use it for
Account, billing and data questions.
Privacy
Where it is
privacidade@relator.digital
Use it for
Privacy, data access and deletion requests.
Send feedback
Where it is
In the app, in your profile photo menu › Send feedback.
Use it for
Praise, criticism, a feature request or a bug report.
Channel
Where it is
Use it for
Chat
On the site, in the corner of the screen. In the app, in your profile photo menu › Contact support (on desktop there's also the floating button in the corner).
Usage questions, an error on a screen, a connection that won't come back.
Email
suporte@relator.digital
Account, billing and data questions.
Privacy
privacidade@relator.digital
Privacy, data access and deletion requests.
Send feedback
In the app, in your profile photo menu › Send feedback.
Praise, criticism, a feature request or a bug report.
Open the chat inside the app
1
Step 1
Click your photo
In the top-right corner, click your photo (or your initials). The menu shows your name and email.
2
Step 2
Choose Contact support
Click Contact support. The chat opens over the screen without taking you away from where you are. On mobile, this is the only way to the chat.
Illustrative screen
Korra/Home
Ask RelatorAIPT
Korra
SpendR$ 12.480,00
Conversions214
Ana Souzaana@farol.com.br
Account settings
Chat history
What's new
Send feedback
2
Contact support
1
Sign out
1Contact support opens the chat with our team.
2Send feedback logs a bug or an idea, with the option to mark the component on screen.
3
Step 3
Describe the problem
Write what happened and send screenshots if you can. The conversation stays in the chat, so you can pick it up later.
What to send to get it solved faster
The name of the client (or your own account) where the problem shows up.
The source and account involved (e.g. “Google Ads · Korra Performance”).
The screen and period you were looking at.
What you expected to see and what showed up, with the exact error message.
A screenshot, or the link to the report or dashboard.
When it started and whether it always happens or only sometimes.
Report a bug with the component marked
Under Send feedback, choose Report a bug, describe what happened and use Mark the component on screen to point at the faulty element: hover, click the element and send. This helps us find the exact spot. Thank you! confirms we got it.
For questions about your numbers, connections and reports, talk to your agency first: they manage the sources and deliveries. For problems accessing the app, the chat can help too.
I can't see the chat button on my phone.
On mobile the floating button is hidden. Open it from your profile photo menu › Contact support.
KorraSpendR$ 12.480,00Conversions214Ana Souzaana@farol.com.br