Troubleshooting

Missing data, connection errors, numbers that differ and more

7 articles
  1. Data isn't showing or is incompleteAn empty Performance page, a chart with no numbers or half a period: how to find the cause from what the screen shows and what to do in each case.
  2. Connection error, behind or disconnectedWhat each source status means, why access expires, and how to reconnect or resync without losing history.
  3. The numbers don't match the platformConversions, spend or sessions that differ from Ads Manager, Google Ads or GA4: the most common causes and how to compare the right way.
  4. The scheduled report wasn't sentThe client didn't get the report on time: check the delivery status, the most common causes (pending approval, paused schedule, email in spam) and how to unblock it.
  5. The invite didn't arrive or doesn't workThe invitee didn't get the email, the link showed an error or the invite is stuck as pending: how to find the cause and send it again.
  6. I hit my plan limitThe plans screen showed up when connecting a source, creating a client, inviting someone or using RelatorAI: what each limit counts and how to free up room or expand.
  7. Contact supportWhere the chat is on the site and in the app, what each email address is for and what to include in your message to get it solved faster.
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