Everything about money is in Settings › Plan and billing: the next charge, your history and, for card payers, access to Stripe's billing portal to change the card and download invoices.
Before you start
In an agency, team members can see the page; only Owner and Admin subscribe, change plans and open the billing portal.
On a personal account, you see everything.
The agency's clients have no access to billing.
Next charge
Free trial until a date
When
During the free trial
What it means
The date the trial ends. Nothing is debited on its own.
Next charge on date and amount
When
Card plan
What it means
Date and amount of the next Stripe invoice.
Next charge on date and amount
When
Prepaid Pix plan
What it means
The end of the period already paid, with the amount paid. Nothing is charged on its own: to continue, pay a new period.
Next charge on date and amount
When
Pix Automático
What it means
The date of the next automatic installment.
The top shows
When
What it means
Free trial until a date
During the free trial
The date the trial ends. Nothing is debited on its own.
Next charge on date and amount
Card plan
Date and amount of the next Stripe invoice.
Next charge on date and amount
Prepaid Pix plan
The end of the period already paid, with the amount paid. Nothing is charged on its own: to continue, pay a new period.
Next charge on date and amount
Pix Automático
The date of the next automatic installment.
See invoices and change your card
1
Step 1
Open the history
In Settings › Plan and billing, scroll to Billing history. Card invoices show number, date and amount paid. Pix periods show the plan and PIX, start and end of the period, amount and status: Active, Expired, Refunded or Disputed.
Illustrative screen
Farol Agency/Plan and billing
Ask RelatorAIPT
Plan and billing
Pro · R$ 199/mo · billed monthly
Next charge on Nov 7: R$ 199.Payment method and invoices
2
Billing history
A1B2C3-0004Oct 7, 2026
R$ 199.00
1
A1B2C3-0003Sep 7, 2026
R$ 199.00
Starter V2 · PIXJun 7, 2026 — Sep 7, 2026
ExpiredR$ 177.00
1The link icon next to the invoice opens it on Stripe, where you see the details and download the receipt.
2Payment method and invoices opens Stripe's billing portal.
2
Step 2
Open the billing portal
Click Payment method and invoices (only shown to card payers). You go to Stripe's portal, where you change the card, see all invoices and cancel the subscription. When you are done, use the back link to return to Relator.
3
Step 3
Change the card
In the portal, add the new card and set it as default. Future charges, including retries of an open invoice, use that card.
When a payment fails
Card declined: the plan stays active while Stripe retries the charge. Change the card in the portal as soon as possible. Under the Terms of Use, more than 10 days in default can suspend access; if the subscription ends, the account becomes read-only until a new payment.
Prepaid Pix expired: at the end of the period, the account becomes read-only until you pay a new period.
Pix Automático installment declined: when the paid month ends without a new confirmed installment, the account becomes read-only. Subscribe again to unlock it.
Frequently asked questions
Where do I download the receipt for a card invoice?
In Billing history, click the invoice's link icon, or open Payment method and invoices and see the invoices in Stripe's portal.
I pay by Pix. Where do I see my payments?
In Billing history, each payment shows as a period, with start, end, amount and status. The top of the page shows how long the current period lasts.
Why don't I see the Payment method and invoices link?
It only shows for plans paid by card. Pix has no portal: prepaid doesn't renew on its own and Pix Automático has the Cancel recurring PIX button.
I have a question about an invoice or an amount charged. Who do I talk to?
Plan and billingPro · R$ 199/mo · billed monthlyNext charge on Nov 7: R$ 199.Payment method and invoicesBilling history