Canceling stops future charges. Access continues until the end of the period already paid and, after that, the account becomes read-only: your data isn't deleted. Deleting data is a different path (see Delete data and account).
Before you start
In an agency, only Owner or Admin can cancel.
If the reason is price or limits, check first whether a smaller plan solves it: Change plans.
If you are on an older plan, remember it won't be sold again after you cancel (see I have an older plan).
Monthly plans have no cancellation fee. Under the Terms of Use, cancellation applies at the end of the current cycle, with no pro-rated refund.
Cancel a card subscription
1
Step 1
Open the billing portal
In Settings › Plan and billing, click Payment method and invoices. You go to Stripe's billing portal.
Illustrative screen
Farol Agency/Plan and billing
Ask RelatorAIPT
Plan and billing
Pro · R$ 199/mo · billed monthly
Next charge on Nov 7: R$ 199.Payment method and invoices
1
1Payment method and invoices opens Stripe's portal, where cancellation lives.
2
Step 2
Cancel in the portal
In the portal, choose to cancel the subscription and confirm. The portal shows how long the plan stays active.
3
Step 3
Go back to Relator
Use the portal's back link. Until the end date, everything works as usual.
Cancel Pix Automático
1
Step 1
Click Cancel recurring PIX
In Settings › Plan and billing, the Cancel recurring PIX button shows when you have an active Pix Automático.
Illustrative screen
Korra/Plan and billing
Ask RelatorAIPT
Plan and billing
Starter · R$ 59/mo
Next charge on Nov 7: R$ 57.
Cancel PIX subscription?Future automatic charges will be canceled. Your access remains active until the end of the paid period.
2Keep subscription closes the window without changing anything.
2
Step 2
Confirm
Click Cancel subscription. You see PIX subscription canceled. and access continues until the last day of the paid month.
Prepaid Pix
Prepaid doesn't renew on its own, so there is nothing to cancel: just don't pay a new period. At the end of the paid period, the account becomes read-only.
What happens next
At the end of the paid period, the plan shows as Trial ended and the account becomes read-only.
Dashboards, reports, clients and data stay saved and visible.
You can't create or edit, connect sources, invite people or use RelatorAI.
The card subscription's add-ons end with it.
To come back, subscribe to Starter, Pro or Scale in Settings › Plan and billing. Everything unlocks as soon as payment is confirmed.
Frequently asked questions
Do I get a pro-rated refund?
No. Under the Terms of Use, cancellation applies at the end of the current cycle, with no pro-rated refund. You use the plan until the end of the paid period.
I subscribed to the annual plan. Can I cancel mid-year?
Yes. Cancellation applies at the end of the 12-month cycle already paid: you keep using it until then and the rest isn't refunded pro rata.
I want to cancel just an add-on, not the plan. How?
Contact support and tell us which add-on you want to reduce or remove (see Contact support).
Is there a fee to cancel the monthly plan?
No. Monthly plans have no commitment.
I canceled and regret it. Did I lose everything?
No. Your data stays saved. Before the end date, reactivate in the portal; after that, subscribe again in Settings › Plan and billing.
Do my clients lose access to the portal?
The portal follows the agency's plan: after the paid period ends, the whole account becomes read-only.
Plan and billingPro · R$ 199/mo · billed monthlyNext charge on Nov 7: R$ 199.Payment method and invoices