Notifications

Notifications keep you posted on the health of your clients’ connections: when syncing fails repeatedly, when data goes out of date, when setting up a connection fails or when access is revoked. When the problem is solved, a recovery notification arrives. The bell sits in the top bar; the center keeps the history.

Before you start

• The bell shows for the agency team and for company accounts. Clients invited to the portal don’t receive these notifications.
• Notifications are per person: marking as read or dismissing doesn’t affect the rest of the team.
• Performance alerts (unusual spend, goal at risk) don’t come here: they show on the Home, in Performance and by email. See Alerts.

What creates a notification

• Repeated sync failures

  When it resolves

  Sync recovered

• Data is out of date

  When it resolves

  Data is up to date again

• Connection setup failed

  When it resolves

  Connection setup recovered

• Connection revoked

  When it resolves

  Connection restored

Step by step

1. 1
   Step 1

   Open the bell

   Click the bell in the top bar. A red dot means unread notifications. The panel shows the most recent ones, each with the type, the Client · Source line and the date.

   Illustrative screen

   Farol Agency/Home

   Ask RelatorAIPT

   Wednesday, October 7

   Clients who need you3

   NotificationsConnection health across your clients

   • 

     Repeated sync failuresAtlas · Google Ads — Atlas BR

     Unread2 h ago

     1
   • 

     Data is out of dateNimbo · Meta Ads +2 clients

     yesterday
   • 

     Sync recoveredPomar · GA4

     Oct 5

   Mark all as read2

   Clear

   View all3

   1. 1Click the notification to mark it as read and open Sources.
   2. 2Mark all as read resets the counter.
   3. 3View all opens the center with the full history.

2. 2
   Step 2

   Fix it from the connection

   Clicking a notification marks it as read and opens Sources, where you reconnect the account or check its status. See Connection error.

3. 3
   Step 3

   Clean up the panel

   Use Mark all as read to reset the counter and Clear to dismiss every read notification (Relator asks for confirmation). To dismiss just one, use the row’s ×.

4. 4
   Step 4

   Check the history

   Click View all to open the Notifications page, with the history of alerts and recoveries for the connections you monitor.

Email notifications

The same notices can arrive by email, according to each client’s notification preferences. See Notification preferences.